We Are Here To Help

SanaCarers aims for seamless service as standard, but sometimes

you may have a question or query.

See if our FAQs below can offer you a helping hand, otherwise you can always

get in touch with us here

Frequently Asked Questions

SanaCarers is an innovative online platform connecting clients with fully vetted, qualified, and insured carers throughout the UK. We offer an easy and transparent process to facilitate the hiring of professional carers for a variety of care needs.

Our carers are self-employed professionals who have undergone thorough vetting and verification of their qualifications. They are compassionate individuals, fully insured, and hold an enhanced CRB check. They offer services in various categories, including hourly care, night shifts, live-in care, respite care, and dementia care.

Once you’ve signed up and completed your profile, you can search for a carer based on your specific requirements. You can then contact the carer directly or post a job to invite carers to apply. After selecting a carer, you will agree on the terms of service, including price, duration, and specific arrangements, and then officially hire them.

Yes, carers can browse job listings and directly contact clients they’re interested in working with. They can share their profile, showcasing their skills, experience, and qualifications, which enables clients to make informed decisions.

The prices are set directly between the carer and the client. This ensures fair and flexible pricing that works for both parties.

Safety is a top priority at SanaCarers. All our carers are required to go through a comprehensive vetting process, including verification of qualifications, enhanced CRB checks, and proof of insurance.

You can reach us via email, phone, or through our social media platforms. You can also fill out our online inquiry form available in our Contact & Help Centre.In addition to these contact options, we strive to provide a seamless and efficient communication experience for our customers. Our dedicated team is readily available to respond to any inquiries, concerns, or feedback you may have.

We’ve taken various steps to ensure our site is user-friendly for people with disabilities. We are also committed to creating an inclusive environment where everyone feels respected and valued, regardless of their backgrounds, experiences, or perspectives.

You can sign up as a client or carer by clicking on the registration link on our website. You’ll need to complete a profile with relevant information, which will then be used to facilitate matches between clients and carers.

We provide a range of resources, including FAQs, informative articles and blogs, and a Learning Centre offering resources for additional training and certification for carers. Additionally, our dedicated support team is available to assist with any queries or concerns you may have.

All carers on our platform have been thoroughly vetted and their qualifications verified. We require each carer to complete an enhanced CRB check and provide proof of insurance. We’re committed to ensuring only fully qualified, professional and trusted carers are part of our community.

Our carers offer a range of services, including hourly care, night shift care, live-in care, respite care, and dementia care. The versatility of services ensures that clients can find the right carers suited to their specific needs.

After you’ve found a carer who meets your requirements, you can use our platform to communicate directly with them. This can be done through direct messaging, ensuring your communication is secure and private.

We offer an alternative method to connect you with suitable carers by allowing you to post a job on our platform. By posting a job, you can reach a diverse pool of experienced carers who can then apply directly to your listing. This gives you the opportunity to review applications, conduct interviews, and ultimately select the carer that best matches your specific requirements. Our platform streamlines the hiring process, providing you with a convenient and efficient way to find the right carer for your needs.

At SanaCarers, we have a robust privacy policy that adheres to the highest standards of data protection. We handle all user data with utmost confidentiality and take necessary precautions to protect it. Please refer to our Privacy Policy for more details.

The cancellation policy is agreed upon between the client and the carer during the process of defining the terms of service. We encourage all parties to communicate clearly about cancellations to avoid any confusion or disputes.

Yes, you can hire more than one carer based on your specific needs. For example, you may need one carer for day shifts and another for night shifts, or different carers specialising in various care services.

Yes, we encourage clients to provide feedback on their experiences with the carers. Your feedback not only helps the carers improve their services, but also assists other clients in making informed decisions.

Our Learning Centre provides resources for additional training and certification, helping you stay updated with the latest industry standards and enhance your skills.

We encourage open communication to resolve any issues directly. However, if you need assistance, our dedicated support team is available to help manage disputes and work towards a resolution.

SanaCarers prioritises transparency, ease-of-use, and personalised care. Our platform is designed to empower clients and carers, giving them the tools they need to make the best decisions. We are also committed to accessibility, inclusivity, and providing a supportive environment for all users.