Term of Service

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the SanaCarers platform ("the platform", "our platform") operated by SanaCarers Ltd ("us", "we", "our").

Your access to and use of our platform is conditional on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, carers, and others who access or use our platform. By accessing or using the platform, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the platform.

Platform Usage

Our platform provides a venue for users ("Clients") seeking home care services and self-employed qualified carers ("Carers") offering their services. We do not employ Carers and do not provide care services. Our role is limited to facilitating connections between Clients and Carers.

Account Registration

To use certain features of our platform, you must create an account and provide certain information about yourself. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

Service Agreement and Financial Transactions

The platform allows Carers and Clients to negotiate and confirm terms for the provision of home care services, including the cost of services. Any agreement you enter into with such a person is solely between you and the other party.

User Conduct

All users agree not to misuse the platform or help anyone else to do so. Misuse includes but is not limited to behaviour that is harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libellous, threatening, or otherwise objectionable.

All agreements between Carers and Clients must exclusively take place on this platform. Conducting business between Carers and Clients outside of this platform is strictly prohibited. Failure to comply with this policy will result in the suspension of your account, and a placement fee of £2,500 plus VAT will be levied if you employ or attempt to hire a carer directly off our platform. Our aim is to discourage any actions that undermine the integrity of our platform and ensure a fair and transparent process for all users.

Intellectual Property

All content, design, graphics, compilation, magnetic translation, digital conversion and other matters related to our platform are protected under applicable copyrights, trademarks, and other proprietary rights. The copying, redistribution, use, or publication by you of any part of our platform, unless expressly permitted in these Terms, is strictly prohibited.


We respect your privacy and are committed to protecting your personal information. Our use of your personal information is governed by our Privacy Policy.

Changes to These Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page. You are advised to review this Terms periodically for any changes. Changes to these Terms are effective when they are posted on this page.

Contact Us

If you have any questions about these Terms, please contact us at [email protected]

By using our platform, you confirm that you accept these terms of service and that you agree to comply with them. If you do not agree to these terms, you must not use our platform.

We reserve the right to deny service to anyone for any reason at any time. We reserve the right to terminate your account if we determine, in our sole discretion, that you have violated these Terms, pose a risk or have conducted fraudulent activity.


By using our platform or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our platform. If we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on our platform or sending an email to you.

Third-Party Services

Our platform may contain links to third-party websites or services that are not owned or controlled by SanaCarers. SanaCarers has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that SanaCarers shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.


You agree to defend, indemnify and hold harmless SanaCarers and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the platform, by you or any person using your account and password, or b) a breach of these Terms.

Limitation of Liability

In no event shall SanaCarers, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the platform; (ii) any conduct or content of any third party on the platform; (iii) any content obtained from the platform; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Dispute Resolution

Any dispute arising out of or in connection with these terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in the United Kingdom. The language of the arbitration shall be English. The award of the arbitration shall be final and binding upon the parties.

Please feel free to reach out to us at [email protected] if you have any questions or need any further information about these Terms of Service.

Changes to the Terms of Service

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our platform after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to use the platform.


We may terminate or suspend your access to our platform immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Waiver and Severability

No waiver by SanaCarers of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of SanaCarers to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

Feedback and Complaints

If you have any feedback, suggestions, or complaints, we would love to hear from you. Feedback helps us improve our platform and services, and your satisfaction is important to us. You can reach us at [email protected]. Please provide as much detail as possible so that we can best assist you.

Reporting Violations

If you come across any content that violates our Terms of Service, please report it immediately to [email protected]. This includes offensive content, harassment, privacy violations, or any other form of inappropriate behaviour. We take these reports very seriously and will take appropriate action to ensure the safety and well-being of our users.