Privacy Policy

Privacy Policy

SanaCarers firmly believes that privacy is a fundamental right and it's our responsibility to respect and protect your privacy. We have instituted robust measures to ensure that your experience on our platform is secure and private. This Privacy Policy describes how we collect, use, store, and manage your personal information, demonstrating our unwavering commitment to upholding your trust and confidence. By using our platform, you affirm that you understand and agree to the terms outlined in this Privacy Policy form.

Information Collection and Usage

Upon registration, we gather certain personal details that are essential to providing you with tailored services. For carers, we require information including name, contact details, and professional qualifications, your ID including your right to work in the UK which are validated for authenticity. For clients, we collect data such as name, contact information, and specific care requirements. In certain cases, payment details may also be collected, strictly for facilitating transactions on the platform, ensuring a seamless user experience.

We utilise your personal information mainly to enhance our services. This includes connecting carers with clients, enabling transactions, and continuously improving user satisfaction. Moreover, we may use your information to send communications about our services, respond to your queries, and keep you updated on changes to our terms, conditions, and policies.

Data Sharing and Disclosure

Respecting your privacy, SanaCarers will not share your personal information with third-party entities for their marketing campaigns without your explicit consent. However, certain scenarios necessitate the sharing of your data to deliver our services effectively. This might involve sharing information with:

Our service providers and partners that support us in providing our services Legal authorities if mandated by law or in situations involving potential harm to others or fraud prevention

Data Storage and Protection

Your personal data is stored on servers that use secure encryption, ensuring its safety. We have implemented a variety of security measures, such as encryption and authentication tools, to safeguard and maintain the security, integrity, and availability of your personal information.

Your Privacy Rights

SanaCarers acknowledges that you have specific rights concerning your personal data, and we have implemented measures to enable you, when lawful, to access, correct, amend, delete, port, or restrict the use of your personal information. This includes the right to:

  • Access the personal information we store about you
  • Amend or delete your personal information
  • Oppose our use of your personal information
  • Revoke any consent given to us to use your personal information
  • Request a copy of your personal information
  • To exercise these rights, kindly contact us directly.

Updates to the Privacy Policy

We may occasionally revise this Privacy Policy in response to changes in legal, regulatory, or operational requirements. We will duly notify you of any such changes, including when they will be implemented. Your continued use of our services following any such updates will be taken as your agreement to these changes. If you do not wish to accept revisions to this Privacy Policy, you can choose to cease using our services at any given time.

Contacting Us

If you have any inquiries, feedback, or concerns about our Privacy Policy, or if you wish to exercise any of your rights, feel free to contact our dedicated Privacy Team at [email protected]. We are always ready to assist you.